Privacy policy
Last updated 13 October 2026
This policy covers the BUZZ website and waitlist at trybuzz.co.uk. It explains what we collect, why, who helps us, and what you can ask us to do. It is short because we collect very little.
Who we are
BUZZ is run by Chris Hoyos. We are the controller of your personal data for the purposes of UK data protection law.
Contact us about anything in this policy at hello@trybuzz.co.uk.
What we collect
| What | Why | Legal basis |
|---|---|---|
| Your email address | To let you know when BUZZ opens for you, and to send you important news about BUZZ | Your consent, which you give by joining |
| The first part of your postcode, for example RH6 8 | To see which areas want BUZZ most, so we open those places first. We use your full postcode once, to show the stations near you, and then keep only the part before the space plus the next digit. | Our legitimate interest in deciding where to launch |
| The station you park at most, if you choose one | To open the busiest stations first and tell you when yours opens | Our legitimate interest in deciding where to launch |
| Your invite link, and whose invite you joined through | To give you 5 invites, count how many you have left, and see how BUZZ spreads | Our legitimate interest in running an invite-only waitlist |
| How people use this website: which buttons and phrases are tapped, which step people reach, rough device type | To learn which problems matter most to drivers and improve the page | Our legitimate interest in improving BUZZ. It is anonymous (see below). |
| Technical data such as your IP address | Our hosting provider handles this to deliver the site and keep it secure. We don't store it with your sign-up. | Our legitimate interest in running a secure website |
We don't ask for your name, phone number, car registration or location for the waitlist.
We never tell the person who invited you that you joined, or anything about you.
Cookies and analytics
This website does not set cookies or store anything on your device.
We use PostHog to count what happens on the page, in a cookie-free mode on its EU servers. It never receives your email or postcode, and it does not build a profile that follows you between visits. We have also set it to discard IP addresses.
Who helps us
We use a small number of providers to run BUZZ. They act on our instructions and may not use your data for their own purposes.
- Cloudflare hosts the website and the waitlist database. The database is stored in the EU. Cloudflare's network handles traffic worldwide to deliver and protect the site.
- PostHog provides the anonymous page analytics described above, hosted in the EU.
- postcodes.io turns the postcode you type into a map location so we can find your nearest stations. Our server sends the postcode on its own, without your email or IP address.
- Google provides our email, if you write to us.
Where a provider handles data outside the UK, we rely on UK-approved safeguards. These are the UK International Data Transfer Addendum, or the UK Extension to the EU-US Data Privacy Framework.
We don't sell your personal data, and we don't share it with parking operators or apps. If we ever work with partners, they will only see totals across many people, never anything that identifies you.
How long we keep it
We keep your waitlist details until you ask us to delete them, or until 24 months after you join if BUZZ has not opened for you by then, whichever comes first. Anonymous analytics are kept for up to 24 months.
Your rights
You can ask us to:
- tell you what we hold about you and give you a copy
- correct it
- delete it
- stop emailing you (you can withdraw consent at any time, and it won't affect anything we did before)
- stop using it for our legitimate interests, or limit how we use it
- send it to you or someone else in a usable format
Email hello@trybuzz.co.uk from the address you signed up with. We'll reply within one month.
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
When the BUZZ app launches
The BUZZ app will use your phone's location to know when you have parked or dropped someone off. That is not part of the waitlist, and nothing on this website collects your location. Before the app collects any location data, we will explain exactly what it uses, ask your permission, and publish an updated policy.
Age
BUZZ is for drivers. You must be 17 or over to join the waitlist.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we use the data you've already given us, we'll email you first.
Station locations: © OpenStreetMap contributors (ODbL). Postcode lookup: postcodes.io, using Office for National Statistics and Ordnance Survey open data.